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Title of Goods
Goods supplied by us to customers remain the property of the company, until paid for in full by the customer.
Orders are subject to acceptance by the company and to availability of goods and will be invoiced at prices ruling at the time of acceptance. We reserve the right to substitute products of equal or greater value to compensate for out of stock items.
We also reserve to change prices without notice. Any modification of these terms will be deemed to be effective from the date and time of posting on the www.vanillamart.co.ukwebsite
We aim to despatch orders within 1 working day of receipt of orders and cleared payment (unless we have contacted you and agreed alternative terms) as long as all goods are in stock. If an item is out of stock, we will notify you before dispatch.
We cannot be held responsible for any delay in transit. We will always obtain a Certificate of Posting for every order dispatched.
The following does not affect your statutory rights.
Faulty Goods or Goods Received In Error:
If you wish to return an item to us because we have either:
1. Sent goods in error
2. Sent damaged or faulty goods (we cannot accept responsibility for damage caused in transit by climactic conditions or packaging damaged by Royal Mail/Courier Services)
You have the choice of either:
If you receive an item that you wish to return, you may do so within 14 days of the date you receive the item. Returned items must be in their original, unopened condition. The condition of the item(s) is your responsibility until they reach us - we would suggest that you use a secure or recorded delivery method which requires a signature on delivery. Once we have received the item, and it is in satisfactory condition, we shall make the full refund to you.
No credit or refund will be given for any losses due to the incorrect storage or merchandising by the customer, of any goods supplied by us.
No returns will be entertained unless the above conditions are strictly adhered to.
We endeavour to provide a first class shopping experience. However, if you find that you are not satisfied with any product or service please feel free to contact us on email@example.com
We will endeavour to resolve any claim made a soon as possible.
All goods offered by the company are guaranteed to meet statutory requirements. However, the company cannot accept responsibility where goods supplied are subject to further processing or repackaging by the customer.
All of our Vanilla Products are zero rated for VAT purposes.
Limitation of Liability
Except as specifically stated on this site, neither Wells Global Limited (T/as Vanilla Mart) nor any of its directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.
Changes in Terms
We reserve the right to modify these terms at any time without prior notice. Any modification of these terms will be deemed to be effective from the date and time of posting on the www.vanillamart.co.uk website.