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Shipping

CHRISTMAS 2014 OPENING HOURS

We will be closed for business between 24.12.2014 to 28.12.2014 on account of Christmas Holidays. Orders received by 12 Noon (UK Time) on 23.12.2014 will be processed the same day. Any orders received after this time will ship out on 29.12.2014.

At the moment, we only ship to the UK, EU destinations (excluding Germany) and some non-EU destinations.

Shipping is FREE for all orders within Mainland UK

Please scroll down to the International Shipping Zones section to see if we ship to your country and the costs.

  • In the UK: By Royal Mail 48™/Royal Mail 48 Signed For® or Courier (UKMail)
  • EU Destinations: Royal Mail Airmail/Courier (UKMail)

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Customers from Germany may visit and purchase from our local website www.VanillaMart.de

International Shipping Zones

Europe Zone 1

Countries: Austria, Belgium, Denmark, Finland, France, Ireland, Italy, Liechtenstein, Luxembourg, Monaco, Netherlands, Portugal, Spain & Sweden.

Shipping Costs:

The shipping costs are based on the shipped weight of the order placed.

  • Upto 250 Grams:      £2.50 (Royal Mail AirMail)
  • 250 g - 1,000 g:       £4.00 (Royal Mail AirMail)
  • 1,000 g - 2,000 g:    £10.00 (Royal Mail International Signed For/Courier)
  • 2,000 g to 31 kg:     £14.00 (Courier)
  • Over 31 kg:             £25.00 (Courier)

Europe Zone 2

Countries: Bulgaria, Czech Republic, Estonia, Greece, Hungary, Latvia, Poland, Slovakia & Slovenia.

Shipping Costs:

The shipping costs are based on the shipped weight of the order placed.

  • Upto 250 Grams:     £2.50 (Royal Mail AirMail)
  • 250 g - 1,000 g:      £4.00 (Royal Mail AirMail)
  • 1,000 g - 2,000 g:   £10.00 (Royal Mail International Signed For/Courier)
  • 2,000 g to 31 kg:    £20.00 (Courier)
  • Over 31 kg:            £35.00 (Courier)

Europe Zone 3

Countries: Cyprus, Lithuania, Malta & Romania.

Shipping Costs:

The shipping costs are based on the shipped weight of the order placed.

  • Upto 250 Grams:      £2.50 (Royal Mail AirMail)
  • 250 g - 1,000 g:       £4.00 (Royal Mail AirMail)
  • 1,000 g - 2,000 g:    £14.00 (Royal Mail International Signed For/Courier)
  • 2,000 g to 31 kg:     £50.00 (Courier)
  • Over 31 kg:             £65.00 (Courier)

Non-EU Destinations

Countries: Andorra, Bosnia & Herzegovina, Gibraltar, Norway, Russian Federation & Switzerland.

With effect from 17 April 2014, we do NOT ship to Turkey

Shipping Costs:

The shipping costs are based on the shipped weight of the order placed.

  • Upto 250 Grams:      £2.50 (Royal Mail AirMail)
  • 250 g - 1,000 g:       £5.00 (Royal Mail AirMail)
  • 1,000 g - 2,000 g:    £15.00 (Royal Mail International Signed For/Courier)
  • 2,000 g to 31 kg:     £75.00 (Courier)
  • Over 31 kg:             £95.00 (Courier)

Shipping FAQs

How will my order be sent? 

Depending on the order value and weight, we will despatch items by the following means:

  • In the UK: By Royal Mail 48™/Royal Mail 48 Signed For® or Courier (UKMail)
  • European Destinations: Royal Mail Airmail/Courier (UKMail)

When will my order be dispatched?

Unless otherwise stated on individual product pages, we aim to process and dispatch all orders within 1 working day (Monday-Friday) of receipt of the order and cleared funds. Orders received by 1 PM are normally shipped the same day.Orders received on Saturdays, Sundays and Bank Holidays will be sent out the following working day.

When will I receive my order?

UK Orders:

  • Orders sent by Royal Mail 48™/Royal Mail 48 Signed For® are normally delivered in 1-2 working days, but delivery may sometimes take 3-4 working days.
  • Orders sent by Courier (UKMail): These orders are normally delivered the next working day. 

European Orders:

  • Orders sent by Royal Mail Airmail are normally delivered within 3-5 working days to most EU destinations. Delays by Royal Mail/Postal Services in the destination country may however delay deliveries.
  • Orders sent by Courier (UKMail/UPS): These orders are normally delivered within 2-5 working days depending on the country sent to.