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FAQs

Ordering & Payment
 
What payment methods do you accept? 

We accept secure payments through Credit and Debit Cards along with payments through Paypal.

Paypal: You can use this method to shop safely without sharing personal and credit/debit card information and quickly and easily buy from stores across the web and track all your orders and delivery information in one place. All major credit and debit cards can be used through Paypal. Paying through this method is free.

Storing Vanilla  

How should I store the Vanilla Pods? 

These Vanilla Pods will keep indefinitely if stored in an airtight container in a cool dark place but we suggest that you use these pods within 2 years of purchase. The pods should NOT be refrigerated. You may also choose to wrap these pods in cling film or waxed paper before storing in an airtight container.

Quality
 
The Vanilla Pods are coated with white frosting/crystals. Can the pods still be used?

This is a perfectly normal occurrence. The white frosting/crystals are actually Vanillin crystals and may form from time to time.

However, please note that incorrect storage can also result in the formation of mildew or fungus. To ascertain if the discolouration is due to Vanillin Crystals or Mildew/Fungus, firstly, you should smell the affected pod to check for any odour and secondly hold the pod against natural sunlight. If the pod smells rotten and does not reflect the visible light spectrum (colours of the rainbow) the affected pods should be discarded as this can spread to the uninfected pods.

Postage & Delivery 

How will my order be sent? 

  • In the UK: By First Class Post/Recorded Post/Courier
  • For all other Destinations: Royal Mail Airmail/Courier

When will my order be dispatched?

We aim to process and dispatch all orders within 1 working day (Monday-Saturday) of receipt of the order and cleared funds. Usually, we will aim to dispatch the order the same day provided payment is cleared by 5 PM (Monday to Friday) and 10AM on Saturday. Orders received after 10 AM on Saturdays, Sundays and Bank Holidays will be sent out the following working day.